Privacy policy
1. Service Policy
At BrandPilot, we offer three core services: Production Process Management, Media Buying Consulting, and Digitalization Consulting. Each service includes: - Defined deliverables with timelines - Feedback rounds per service - Client onboarding and kickoff meetings - Timely communication and project updates Clients are responsible for providing any necessary assets, access, or approvals to move forward with deliverables.
2. Payment & Invoicing Policy
Payments are due in two stages: 50% upfront and 50% upon final delivery. Accepted payment (bank transfer) is due within 7 days. The project kicks off with the 50% payment upfront.
3. Confidentiality & NDA Policy
BrandPilot treats all client information as strictly confidential. We agree not to share, distribute, or replicate any information or materials without the client’s written consent. Our staff and partners also adhere to strict NDAs.
4. Refund & Cancellation Policy
Full refunds are available only before project kickoff. No refunds are offered once a service has begun. Cancellation after project kickoff may incur a percentage processing fee (Depending on the work being done). If BrandPilot cancels the service due to internal reasons, a full refund will be issued.
5. Communication & Support Policy
Working hours: Sunday to Thursday. Communication channels: Email and WhatsApp. Clients will receive responses within 24 business hours. Project progress is tracked via shared tools such as Google docs.
6. Intellectual Property & Case Study Policy
Clients retain full ownership of final deliverables upon full payment. BrandPilot reserves the right to display wide versions of work in our portfolio upon agreement. Templates and tools created by BrandPilot remain proprietary unless explicitly transferred. - With client permission, BrandPilot may feature success stories or anonymized data in case studies. Logos and visuals will never be used without approval.
7. Shipping & Production Policy
Estimated timelines depend on production scale and supplier timelines. BrandPilot acts as a coordinator and manager, not a manufacturer. Quality control checks are conducted at two key milestones (pre-production and final output). Delays due to force majeure or third-party logistics will be communicated promptly.
8. Sustainability & Ethical Sourcing Policy (Optional)
BrandPilot supports sustainable production wherever possible. Clients may request eco-friendly or ethically sourced options.
9. Service Change Request Policy
Minor changes can be requested mid-project (2 free revisions included). Major changes (new direction, added services) may require contract amendment and additional cost. All change requests must be submitted via email.
10. Service Scope & Change Management Policy
Services requested outside the original scope of work—such as additional consultation hours, emergency support, or repeated revisions—must be formally documented. Any such changes may incur additional fees, communicated transparently in advance.
11. Refund & Dispute Resolution
Due to the nature of digital and consulting services, refunds are handled on a case-by-case basis. If a service is not delivered as agreed upon, BrandPilot will offer a resolution within 14 business days. Disputes can be escalated through our support team and, if needed, mediated via a neutral third party.
12. Liability Disclaimer
BrandPilot acts as a consultant and advisor. While we assist with production, media, and digital transformation, we are not liable for operational decisions made independently by the client or third-party vendors involved.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at brandpiloteg@gmail.com